Questions, answered
How do I order?
Choose what you need in the shop, add it to your cart and check out. You don’t need an account to order. Go to the shop
Who am I buying from?
Sold by Robert Lufkin MD. Payment processed by Platform Health as merchant of record.
What will my card statement say?
Your card statement shows LONGEVITY HEALTH LABS
When will my order ship?
Orders ship within the United States to the address you give at checkout. The product page and checkout show the expected ship time, and your confirmation email repeats it. Shipping cost, if any, is shown before you pay. If an order can’t ship when we said, we email you before that date. You may accept the new date or cancel with one click and receive a full refund. Shipping & Returns
Can I return something?
- Unopened products: return within 30 days of delivery for a full refund of the price paid.
- Opened supplements, medical foods and personal-care products can’t be returned for safety reasons, unless they arrived damaged, defective or wrong.
- Damaged, defective or wrong items: tell us within 30 days and we replace or refund them.
- Devices: return unused in the original packaging within 30 days; manufacturer warranties apply after that.
How to start a return and when refunds arrive: Shipping & Returns
How do I see my orders or change a subscription?
Sign in to your account to see your orders and to manage or cancel a subscription. Your account
Can I ask a question first?
Yes. Open the chat at the bottom of any page and ask away.
How do I reach the team?
Send us a message from the contact page and it goes straight to our team. Contact us
How is my information handled?
Our privacy policy explains what we collect and how we use it. Privacy policy