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Shipping and Returns

How orders reach you.

Shop orders

The shop ships within the United States. Balencia and the supplier that ships your order are responsible for fulfilment, returns and product warranties; write to Balencia about an order.

Prescription products

A prescription product is shipped by the licensed pharmacy that dispenses it, under the independent provider's terms, not this store's. Ask that provider's service about a prescription order.

In-studio services

Classes, memberships and in-studio sessions are delivered at Suite 209 in Scottsdale. Nothing in that category ships.

Questions about this document: balenciawellness@gmail.com

Platform Health is not a medical provider. Clinical services are provided by independent licensed providers. Not for emergencies — call 911.

© 2026 Longevity Health Labs, LLC d/b/a Platform Health